Contact information

Contact Information

Big City Cigars Website: sweetsmokecigar.com Email: bigcitycigars@gmail.com

Customer Service For questions about orders, products, shipping, or general inquiries, email us at bigcitycigars@gmail.com. We strive to respond to all inquiries within 1–2 business days.

Order Issues & Damage Claims If you have received a damaged or incorrect order, please email us at bigcitycigars@gmail.com within 48 hours of delivery. Include your order number and photos of the issue so we can resolve it promptly.

Age Verification & Compliance Inquiries For questions related to age verification, PACT Act compliance, or tobacco regulations, email us at bigcitycigars@gmail.com and reference "Compliance Inquiry" in the subject line.

Business Hours Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM CST.